Cancellation & Refund Policy
This explains the cancellation and refund terms for Knori AI paid subscriptions. This policy follows applicable law, including the Korean Act on Consumer Protection in Electronic Commerce.
Recurring billing & auto-renewal
Paid subscriptions renew automatically, charged to your registered payment method each billing cycle (monthly or annual). We notify you of the upcoming renewal and price before each billing date, and you can cancel anytime before the next billing date. If your subscription price increases, or your plan moves from free to paid, we will notify you in advance and obtain your consent; without your consent, your previous terms continue to apply or the charge will not be made.
Canceling your subscription
If you subscribed on desktop or the web, you can cancel anytime in the app under Settings, or through your payment provider's (Paddle) billing management. If you subscribed through a mobile app (App Store or Google Play), cancel through that store's subscription management, and the store's policies apply. After cancellation, you keep access until the already-paid period ends, and automatic renewal then stops. No refund is given for the remaining days of a monthly subscription.
Withdrawal (full refund)
If it is within 7 days of payment and you have not used AI features (Ethos, Logos, etc.) since that payment, you are entitled to a full refund. Because this is digital content, the right of withdrawal may be limited once you begin using AI features; this is disclosed and consented to before payment.
Early cancellation of annual and long-term subscriptions
If you cancel a long-term subscription (such as an annual plan) partway through its term, we will refund the amount paid minus the fee for the period already used and a cancellation penalty, in accordance with applicable consumer-protection regulations for digital content (including Korea's Guidelines for the Protection of Content Users). The fee for the period already used may be calculated based on the standard, non-discounted monthly price, and the cancellation penalty will not exceed 10% of the remaining balance.
How to get a refund
Refunds are generally issued to your original payment method and are processed through our payment provider, Paddle. If you meet the withdrawal conditions, we will take the steps necessary to issue your refund within 3 business days; it may take a few additional days to actually appear, depending on your card issuer or payment provider. Refunds for purchases made through an app marketplace (App Store or Google Play) follow that store's own policies and procedures. Payments and refunds for paid services are handled by Paddle as the Merchant of Record, and Paddle's name may appear on your payment history or card statement. To request a refund, use Settings in the app or email support@knoriai.com.
Payment errors & duplicate charges
If a duplicate charge or incorrect billing caused by a system error is confirmed, we will refund it in full. Please contact support.
Payments by minors
If a minor under 19 made a payment without the consent of a legal guardian, the minor or their legal guardian may cancel that payment.
Contact
For cancellation or refund inquiries, please contact support or email support@knoriai.com.
Last updated: July 2026